Premier Consumer Management System

Sprint's passion and commitment to home delivery and customer service has lead to the development of the UK's Premier Consumer Management System. Sprint’s Premier Consumer Management System is their bespoke database, which has specifically been designed to manage the home delivery supply chain including reverse logistics.

Using the Premier Consumer Management System, Sprint’s Consumer Service Centre team are able to manage the whole life of an order.

The Premier Consumer Management System

Bespoke Systems Database – EDI Enabled:

Consumer management
Order processing
Barcode scanning
Stock control
Warehouse management
Transport management
Management information
Accounting

The Consumer Service Centre

Responsible for:

Consumer management - communicating the home delivery process
Pre-delivery survey
Home Delivery time and date bookings within a 4 hour time slot
Emergency home deliveries
Call-backs
Customer management
Post-delivery consumer satisfaction surveys
Customer management reports
POD’s

Consumer Management Image - Its about their experience

The UK's Premier 2 Man Home Delivery Company

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Site last updated August 2007