Welcome to the Sprint Deliveries GB Ltd Consumer Care Centre

Your answers and comments are extremely important to us. Your feedback is the only way we know how we performed in your eyes. Your survey will be reviewed by our Management Team and shared with everyone involved in the delivery process.

Once again thank you very much for taking
the time to complete the survey.

Yours sincerely

Simon Bellinger
Managing Director

Please complete the following:

Order Reference :

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Please enter a valid reference number before
submitting your survey.

Email address:
Providing an email address will ensure we get back to you
with a response to your comments.

What did you think of your delivery experience?

or if you have time, please complete the following questions:

1. When the delivery was first arranged, were you given ample opportunity to arrange it to suit you, or your family?
   YES NO
2. When the delivery was booked did you feel you were able to provide answers to assist with the delivery?
   YES NO
3. How would you rate the service you received from the Call Centre of Sprint?
   EXCELLENT GOOD AVERAGE POOR
4. Do you feel there was anything else the Call Centre should have undertaken to help you?
   YES NO Why ?
5. Did you receive a text or a phone call to advise you of the 2 hour time slot?
   YES NO
6. Did you receive a call prior to the delivery and was it c.1 hour prior to the delivery, or as arranged when the delivery was booked?
   YES NO
7. Was the delivery conducted within the expected time slot allocated.
   YES NO Why ?
8. On arrival at your property did the Delivery Team physically check where your Appliance was to be located prior to removing your Appliance from the delivery vehicle.
   YES NO
9. How many people attended the delivery?
   ONE TWO THREE
   
10. Did the Delivery Team show an I.D. Card to you upon arrival?
    YES NO
11. Was it raining when the delivery took place?
    YES NO
12. If it was raining, did the Delivery Team use protective floor matting to protect your premises?
    APPLIANCE CARPET OTHER NOTHING
    
13. Were you asked to inspect the packaging of the appliance prior to it being unpacked?
    YES NO
14. Can you remember where your appliance was unpacked?
    DELIVERY VEHICLE OUTSIDE IN HALL IN KITCHEN OTHER
    
15. Were you asked again to inspect your appliance after the packing materials were removed or upon installation?
    YES NO
16. Was an installation undertaken?
    YES NO
17. If you had an installation did you feel the Delivery Team to be competent in undertaking the installation?
    YES NO Why ?
18. Did the Delivery Team clean your Appliance prior to departure?
    YES NO
19. Did the Delivery Team remove the packing materials from your property?
    YES NO
20. Was a collection undertaken?
    YES NO
21. If a collection was also involved, were you asked to inspect the appliance and to record any obvious signs of damage on the Collection Note?
    YES NO
22. If a collection was undertaken did the Delivery Team wrap the appliance prior to removing it from your property?
    YES NO
23. Please rate the delivery team Overall
    EXCELLENT GOOD AVERAGE POOR
24. Please rate the delivery teams Courteousness
    EXCELLENT GOOD AVERAGE POOR
25. Please rate the delivery teams Competence
    EXCELLENT GOOD AVERAGE POOR
26. Please rate the delivery teams Appearance
    EXCELLENT GOOD AVERAGE POOR
27. Did the delivery team leave you with a FEEL GOOD factor?
    YES NO Why ?
28. Would you recommend Sprints service?
    YES NO Why ?
29. Is there anything else you think Sprint Deliveries GB should have undertaken whilst delivering to you: